This Privacy Policy (“Privacy Policy”) describes how CryoCaptures, Inc. (“CryoCaptures,” “we,” “us,” or “our”) collects, uses, shares, and stores information—including Personal Information and, where applicable, Protected Health Information—in connection with your use of CryoCaptures websites, products, services, software, and mobile applications (collectively, the “Services”). As stated in your original document:
BY USING THE SERVICES, YOU AGREE TO ALLOW US TO COLLECT AND PROCESS INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. YOU CAN CHOOSE NOT TO PROVIDE CERTAIN INFORMATION.
Please review this Privacy Policy together with our Terms of Service at www.CryoCaptures.com/terms.
1. Definitions
Personal Information
Information that identifies, relates to, describes, or could reasonably be linked with you or your household.
Personal Information does not include Protected Health Information (PHI) because PHI has different treatment under Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).
Protected Health Information (PHI)
Individually identifiable health information is protected under Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).
Clients / Subscribers
Healthcare providers or organizations that license CryoCaptures to support clinical workflows.
Users
Individuals who access the Services, including patients, employees of Clients, or visitors to CryoCaptures websites.
Transaction Documents
Contracts between CryoCaptures and Clients governing our handling of PHI.
This Privacy Policy supplements the Transaction Documents. To be clear, if you are a patient, member, employee of a Client, a visitor to one of our Sites, or otherwise accessing or interacting with any of the Services but are not doing so as a customer of ours under a Transaction Document, you are a user but not a customer of the Services (i.e., not a Client), and some of the terms of this Privacy Policy won’t apply to you. Additionally, if you are a patient, member, employee or other user of a Client, this Privacy Policy does not govern our use of Protected Health Information provided to us through the Services. Our use of such Protected Health Information is governed by the Transaction Documents with such Client and applicable law, including without limitation HIPAA. If you have questions related to the processing of Protected Health Information under a Transaction Document, please contact CryoCaptures.
2. Information We Collect
We receive and store any information (i) you provide when you create an Account (as defined in the Terms of Service) and/or when you use the Services, and (ii)a Client provides pursuant to a Transaction Document with CryoCaptures to provide certain Services to the extent such information is required in order to enable your use of such services. We collect information in three primary ways:
A. Information You Provide
This includes:
We receive and store any information you provide when you create an Account and/or when you use the Services.
B. Information Provided by Clients
Clients may provide:
C. Device & Internet Information
Collected automatically through cookies, pixels, and similar technologies:
We and our thirdparty service providers may use cookies and similar technologies to collect your browsing history, search history, IP address, geolocation.
3. How We Use Information
We use Personal Information and PHI (as permitted by Transaction Documents) to:
We may use your Personal Information to provide you with the Services, create and maintain your Account, and communicate with you.
Aggregate / Deidentified Data
We may use aggregated or anonymized data for analytics, research, and product development.
4. How We Share Information
CryoCaptures does not sell Personal Information or PHI.
We may share information:
A. With Your Consent or Direction
For example, when you request that we share information with a designated healthcare provider.
B. With Service Providers (“Subcontractors”)
These include:
All subcontractors are contractually prohibited from using data for unauthorized purposes.
In no event will these Subcontractors be allowed to use this data for purposes not permitted under this Privacy Policy.
C. For Legal or Safety Reasons
To comply with law, enforce agreements, or prevent fraud or harm.
D. As Part of a Business Transaction
If CryoCaptures is acquired or undergoes a corporate restructuring.
E. Aggregate Information
Shared only in nonidentifiable form. We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. We will take steps to ensure that this non-personal information does not identify you, and we require any of our partners who have access to that non-personal information to do the same.
5. Cookies and Tracking Technologies
CryoCaptures uses:
Used for:
You may manage cookies through your browser settings.
6. ThirdParty Websites
The Services may link to thirdparty sites.
If you provide your Personal Information to that third party you will be subject to that third party’s privacy practices.
CryoCaptures is not responsible for external privacy practices.
7. Data Security
We use industrystandard administrative, technical, and physical safeguards to protect Personal Information and PHI.
Unfortunately, the Internet cannot be guaranteed to be 100% secure. The transmission of such information is entirely at your own risk.
8. Data Processing
The Services are intended for use only in the United States of America. All information collected by the Services will be processed in and subject to the laws of the United States. If you are not located in the United States, such laws may not provide the same level of protection for your Personal Information and Protected Health Information as those in your home country. By using the Services and providing us your Personal Information and Protected Health Information, you consent to the transfer of your Personal Information and Protected Health Information to, and processing of your Personal Information and Protected Health Information in, the United States.
9. Accessing, Editing, or Deleting Your Information
You may:
Deletion requests require confirmation and may take up to 14 business days.
10. Minors
CryoCaptures is not intended for users under 18.
If we learn that personal information from users less than eighteen has been collected, we will deactivate the Account.
11. California Privacy Rights (CCPA)
California residents may have rights to:
Customers should direct requests to their healthcare provider (the Subscriber).
12. Canadian Privacy Rights (PIPEDA)
Canadian users may:
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or inService notifications.
14. Contact CryoCaptures
Email: info@CryoCaptures.com Phone: 949-266-0216 Address: 24431 Calle de La Louisa, Suite 200, Laguna Hills, CA, 92653
